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Inbound Process
That said, inbound call centers can do more than include generating revenue with cross-sells and upsells. The Top BPO company in Hyderabad.
Product and/or tech support At PINITE INFO SOLUTIONS Pvt. Ltd
Password changes, updating account information, and responding to complaints, CSR agents help customers solve a broad range of issues. CSR At Pinite will use a help desk tool for problems like advanced technical support to route customers to IT specialists. the top bpo company in Hyderabad.
Payment and order processing
Though online ordering is incredibly popular, many shoppers still place orders over the phone. Inbound call Our agents help customers complete their purchases over calls. Likewise, shoppers may contact a company to ask questions about their billing or resolve online payment issues. The Top BPO company in Hyderabad.
Upgrade and renewal inquiries
Subscription-based businesses such as subscription boxes or SaaS companies may receive calls from customers who want to expand their current plans. In this case, inbound call agents are trained to either upgrade shoppers’ plans themselves or redirect the call to the sales agent who can process the plant expansion.
Pinite Info Solutions
understands that satisfied customers form the core of any great business. Our inbound call center services help you reach out to your customers 24X7, professionally handle their queries, and resolve any issues quickly. The Top BPO company in Hyderabad.
Outbound Process:- the Top BPO company in Hyderabad
The agents make outgoing calls to sell services/ products and market research in this process. At PINITE INFO SOLUTIONS Pvt. Ltd.
Sales Process
sales reps primarily make calls to reach and attract prospective customers. Pinite Info Solutions CSR conducts market research. Agents can call shoppers who match their target customers to learn more about their needs and interests.
Appointment setting
Just like a sales development representative (SDR) would book meetings for an account
Executive (AE), outbound agents do the same for your salespeople.
Lead generation
Our team generates qualified leads as per the requirement. Cold outreach is used to identify opportunities, and collecting information over the phone can help identify if those leads are qualified to purchase (i.e., is it the right timing, and does the lead have the budget?).
Telemarketing
Telemarketing has shown solid growth over the last five years despite its reputation. When you think about it, telemarketers are like door-to-door salespeople. But instead of going house-to-house, telemarketers pitch their products phone-number-by-phone number. They’re a valuable resource in that they help spread awareness of and pitch products to potential customers in a wider pool of locations and demographics.
Chat Process:- The Top BPO company in Hyderabad
One of the best ways to provide support to a customer is live chat At PINITE INFO SOLUTIONS Pvt.Ltd
As technology is at its peak
Most brands and companies are introducing their applications for ease of customer experience by which a customer can get information about the product, new updates and other answers in a single touch.
Pinite Info Solutions,
Live chat support helps companies interact with their customers by proactively inviting them to an online chat to provide support regarding their products or services in real time. Our Chat support provides companies with an effective two-way communication system that can be utilized as an interactive customer support tool, as well as an effective marketing aid that converts browsers into buyers by providing them with sales and marketing support.
Additionally, in comparison with live phone support, which requires heavy initial investment and high operating expenses, live chat support is available at a cost-effective and affordable price structure. We also specialize in providing the best-in-class live chat customer services at cost-effective prices.
Pinite Info Solutions,
a leading outsourcing company in India that offers cost-effective online chat support services to customers around the globe. Our comprehensive live chat support provides personalized customer service for various technical as well as non
The major difference between the Voice and Chat process is that in the Voice process, we handle 1 customer at a time, but in chat support, we handle more than 1 customer depending on chat volume and the nature of the business. The Top BPO company in Hyderabad.
Sales Process
Benefits of sales outsourcing
Sales are the key drivers of businesses. When sales are looking up, an organization can only scale its size, processes, etc., making sales management a critical part of business operations. When scaling up, managing sales teams in-house can become challenging and less rewarding due to a lack of necessary training, skills, or motivation to be as effective as needed. In such cases, outsourcing sales management services is a great alternative to obtaining your company’s sales target and fulfilling all the other sales objectives. It is like having your own sales management department without the increase in your organizational headcount and the hassle of their effective performance.
Sales reps primarily make calls to reach and attract prospective customers. We at Pinite Use outbound call centers to conduct market research. Agents can call shoppers who match their target customers to learn more about their needs and interests.
At Pinite Info Solutions, we have a dedicated wing of sales experts in various fields with years of experience driving business growth through effective sales management. From senior to executive sales roles, our professionals are highly qualified and have proven track records in their respective fields to enable you to achieve business growth.
Like a sales development representative (SDR) would book meetings for an account executive (AE), outbound agents do the same for your salespeople.
Our Sales Management Team
Having a dedicated sales management team from Pinite Info Solutions frees you from the hassle of day-to-day management and performance tracking so that you can focus on other crucial business tasks. Under sales management, we leverage a tiered approach wherein we employ three main heads for core sales tasks and can build further teams under them or add other heads based on your unique requirements/
Looking to develop a strong sales culture within your organization to drive faster and improved growth? Choose to outsource sales management services to Pinite Info Solutions. With 5 years of experience in sales, we have a vast team of sales experts to handle projects spanning different industries and business sizes. Our team takes full ownership and responsibility to take your business to greater heights.
Email Marketing
It is a highly effective digital marketing strategy. Effective email marketing converts prospects into customers.
Email marketing has been around forever and for a good reason. It’s the most direct and effective way of connecting with leads. At Pinite Info Solutions, we specialize in nurturing and turning them into customers, consistently winning out over all other marketing channels.
Email marketing helps reach the targeted audience in a very personalized manner and is undoubtedly one of the oldest yet most efficient ways of online marketing. By effective email marketing, companies can build stronger client relationships that help retain clients and grow their businesses. However, email marketing works best when you have adequate skills to engage your clients through emails. If you lack the required skills or time for email marketing, you can consider working with experts. When you work with an experienced email marketing company, your professional relationship with your clients will improve exponentially while building trust and loyalty.
Pinite Info Solutions is a reliable email marketing service provider that offers a variety of digital marketing solutions to companies that strive to perform better on digital platforms. We have been offering email marketing services for the past 5 years. What adds greater expertise to our services is that we have been deploying email marketing to expand our business and understand the nuances of crafting personalized email campaigns that influence customers. In addition, we have been assisting numerous big and small companies with unique needs in developing the right email marketing strategy. The Top BPO company in Hyderabad.
Email Marketing Services We Offer
Pinite Info Solutions is a one-stop solution for all your email marketing requirements. We do everything right, from understanding your business and email requirements to creating the ideal email campaign that fits your needs to bring the best outcomes. We also utilize email service tools and automation to make the whole process smoother.
Why Choose Us
6 REASONS TO PARTNER WITH PINITEINFO
Quick response
We can log in to your PC or server remotely and resolve many issues right away without waiting for a technician to travel to your location.
Experienced
In more than 30 years of IT outsourcing, we have gained experience in a wide spectrum of technologies, industries, and application types.
No geek speak
You deserve to have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.
Business savvy
We design, evaluate, and justify technology solutions from a thorough understanding of the business benefit for your company.
One-Stop Shop
We handle all aspects of your IT infrastructure including hardware, software management, and any other related technology needs.
100% Satisfaction Guarantee
We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.
industries we serve
WE WORK WITH GLOBAL BRANDS
Our vertical solutions expertise allows your business to streamline workflow, and increase productivity. No matter the business, Pinite Info Solutions has you covered with industry compliant solutions, customized to your company’s specific needs.
HOW IT WORKS
GET AN IT SOLUTION QUOTE
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Being back with Piniteinfo just gives me peace of mind knowing that my technology is functioning seamlessly behind the scenes without it interfering with and disrupting our day-to-day operations.
Very late in the day, I received a request from our director to obtain a quote for software and laptops. We needed them by noon the next day. But John Doe was able to get those to us first thing in the morning.